Shipping policy
Shipping Duration: Once your order has been processed, it will be shipped out. The shipping process generally takes approximately from 6 to 12 days. Please note that this duration may vary based on your location and any potential customs delays.
Tracking Information: After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor the progress of your shipment until it reaches your doorstep.
To ensure fast and efficient order processing, we are unable to change the shipping address once an order has been placed.
Please make sure all shipping details are correct before completing your purchase, as no changes can be made afterward.
Additional Shipping Details
Shipping Costs: Shipping costs are calculated at checkout based on your location and the size of your order.
Customs and Duties: Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. SplashyGun is not responsible for any additional charges that may apply.
Disclaimer Regarding Shipping Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of placing the order. We disclaim any liability for delivery failures or delays arising from:
- incorrect, incomplete, or improperly formatted address details provided by the customer;
- unsuccessful delivery attempts due to the recipient being unavailable or the courier being unable to access the delivery location.
In such cases, any additional fees or costs incurred, including but not limited to re-delivery charges or return shipping, shall be borne solely by the customer.
Address Changes and Delivery Issues
Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team within the 4 hour refund window. Once the processing has started, we may not be able to accommodate address changes.
Delivery Issues: If you experience any issues with the delivery of your order, please reach out to our customer service team. We will work with the shipping carrier to resolve any problems and ensure your SplashyGun product reaches you safely.
We strive to provide the best possible experience for our customers. If you have any questions or concerns regarding our shipping and refund policies, please do not hesitate to contact us.
Once an order has been marked as delivered by the shipping carrier and proof of delivery is available, we are no longer responsible for lost or stolen packages.
Customers are encouraged to ensure their shipping address is secure and to contact the carrier directly regarding delivery issues after successful delivery confirmation.
Processing times
1-3 business days. On high volume periods processing times can be 2-5 business days
How much is shipping?
We are happy to offer free shipping everywhere!
What are the shipping times?
United States: 6-12 days from dispatch
Most of Europe and UK: 8-12 days from dispatch
Australia: 6-14 Days
Rest of the World: up to 20 days from dispatch
Please note that on holiday periods, processing and shipping times may be delayed
Additional Informations:
Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may vary depending on the destination country's laws and regulations. We recommend checking with your local customs office to determine what these additional costs may be prior to placing your order. We are not responsible if the customer fails to respond to or cooperate with local authorities (e.g., customs, local delivery company), which may result in delivery delays, return, or destruction of the package.